stop losing CUSTOMERS to COMPLAINTS you aren't even AWARE of.
"Solar panel installation took 4 weeks longer than quoted. Scaffolding was left on our lawn for 10 days."
"Kitchen remodel finished with mismatched cabinet handles and a chipped quartz island."
"AC unit failed during a 95° heatwave. Emergency tech was 3 hours late with no heads-up call."
"Pool plastering started late and the surrounding pavers were uneven. Unresponsive project manager."
"Foundation waterproofing crew left soil piles across our newly paved driveway and charged extra."
"Paid $3,500 for full vehicle PPF. Discovered air bubbles and edge lifting after two days."
Don't let a bad review ruin your day. PASTEL automatically writes polite, professional replies to your customer complaints. Forward the review email to PASTEL, get an instant notification on Telegram or email, and copy-paste the reply from your phone.
Reply angrily and you lose them.
Most local customers read how business owners reply to reviews. If you reply angrily, you lose customers. If you reply calmly, you win them back. PASTEL writes objective, polite drafts for you, so you can solve customer complaints quickly without feeling stressed or taking it personally.
Customer Review
"Technician was 2 hours late for our AC installation during a heatwave and left packaging debris all over our driveway with no explanation."
David, we sincerely apologize for our two-hour delay during your heatwave installation and for leaving packaging debris on your driveway. Arriving late without notice and neglecting property cleanup is unacceptable and falls well below our standards. We understand your frustration, and our management is addressing this lapse directly with the installation crew. Please reach out to our office directly so we can apologize personally and work together to make this right.
From bad review to perfect reply in seconds
FORWARD THE REVIEW EMAIL
When you get a new Google review email, simply forward it to your unique, private PASTEL email address. You never have to share your Google password.
GET AN AI DRAFT IN 3 SECONDS
Our system instantly reads the review and writes a polite, professional reply. You don't have to think about what to write—our AI does it for you.
GET TELEGRAM ALERTS & COPY
We send the reply draft right to your phone via Telegram or email. Pick from 10 brand tones, copy the reply, and paste it into your Google Business Profile.
Instant alerts
Get notified the moment a negative review drops.
AI-generated responses
Ready-to-send replies, crafted instantly.
All on Telegram
Alerts and responses after workspace setup.
Don't like the reply?
Regenerate with a different tone in seconds.
Pastel is built for every business where reviews make or break customer choice.
Whether you run a clinic, cafe, salon, school, dealership, or home service company, today's customers check Google reviews before deciding where to book, dine, or hire. A single unresolved 1-star review drives customers straight to competitors. PASTEL protects your reputation across every sector where customer reviews drive decisions.
Beauty Salons, Hair & Barber Shops, Nail Salons, Day Spas, Skin Care & Laser Clinics
Dental, Dermatology, Eye Care, Urgent Care, Veterinary, Medical Clinics & Diagnostic Labs
Restaurants, Cafes & Coffee Shops, Bakeries, Fast Food, Bars, Pubs & Catering
Hotels, Resorts, Hostels, Event Venues & Travel Agencies
Schools, Tutoring & Coaching Centers, Preschools, Daycares & Training Institutes
Roofing, HVAC, Plumbing, Electrical, Remodeling, Painting, Landscaping & Cleaning
Auto Repair, Car Dealerships, Detailing, Tire Shops, Rental Agencies & Collision Repair
Give it a try, on us. Tell us what you think.
after free trial ends pricing starts from $30/MONTH
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Support PASTEL →PASTEL Plus
Start with 5 free AI drafts before you pay anything. No credit card required. Upgrade when you are ready to unlock unlimited AI drafting across all 10 tones.
Phone-First Simplicity
01Review, copy, and post calm replies from Telegram or email in 10 seconds flat.
Emotional De-Escalation
02Turns hostile 1-star complaints into calm, professional customer respect.
Zero Password Sharing
03Forward review emails to your private PASTEL address. Your Google logins stay yours.
10 Human Tones
04Switch instantly between empathetic, apologetic, firm, detailed, or luxury tones in one tap.
100% Human Control
05Nothing ever posts automatically. You review, approve, and paste every word.
Private & Confidential
06Encrypted at rest. Your customer records are never sold or used to train AI models.
Frequently asked questions
NEVER STRUGGLE WITH BAD
GOOGLE REVIEWS AGAIN.
Start drafting your review replies in less than two minutes. No credit card required.
Your review data is encrypted at rest, never shared or sold, and deleted on request.
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