STOP LOSING CUSTOMERS TO REVIEWS YOU HAVEN'T RESPONDED TO YET.
Don't let a bad review ruin your day. PASTEL automatically writes polite, professional replies to your customer complaints. Forward the review email to PASTEL, get an instant notification on Telegram or email, and copy-paste the reply from your phone.
PASTEL is built for business owners who can't afford to ignore bad reviews.
Instant alerts
Get notified the moment a negative review drops.
AI-generated responses
Ready-to-send replies, crafted instantly.
All on Telegram
No dashboards, no logins, just your phone.
Don't like the reply?
Regenerate with a different tone in seconds.
FROM BAD REVIEW TO PERFECT REPLY IN SECONDS
FORWARD THE REVIEW EMAIL
When you get a new Google review email, simply forward it to your unique, private PASTEL email address. You never have to share your Google password.
GET AN AI DRAFT IN 3 SECONDS
Our system instantly reads the review and writes a polite, professional reply. You don't have to think about what to write—our AI does it for you.
GET TELEGRAM ALERTS & COPY
We send the reply draft right to your phone via Telegram or email. Pick from 6 brand tones, copy the reply, and paste it back to Google in one tap.
SAVE YOUR ENERGY. KEEP CUSTOMERS HAPPY.
Most local customers read how business owners reply to reviews. If you reply angrily, you lose customers. If you reply calmly, you win them back. PASTEL writes objective, polite drafts for you, so you can solve customer complaints quickly without feeling stressed or taking it personally.
Customer Review
"Waited 45 minutes on a busy Friday evening. When our coffee finally arrived, it was lukewarm and clearly had been sitting. Service was extremely disorganized."
Dear David, thank you for sharing your experience. We are truly sorry that your visit fell short of our standards. The kitchen delay and lukewarm coffee were unacceptable. We have addressed this directly with our team and would love the opportunity to make this right. Please reach out to us at contact@northsidecafe.com.
UNLIMITED REPLIES FOR THE COST OF A WEEKLY COFFEE
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FREQUENTLY ASKED QUESTIONS
Do I have to share my Google password?
No. You never share your password or connect directly to Google. You just set a rule in your email account to forward Google's review notifications to your private PASTEL address. It is 100% secure.
Can I customize the reply tones?
Yes. In your dashboard, you can toggle between 6 tones (such as Professional, Friendly, Empathetic, or Apologetic) to instantly rewrite the drafted response.
Can I use it on my phone?
Yes. PASTEL sends review alerts and draft replies directly to your email or your Telegram chat. You can review, copy, and paste replies directly from your phone in one click.
NEVER STRUGGLE WITH BAD GOOGLE REVIEWS AGAIN.
Start drafting your review replies in less than two minutes. No credit card required.